​RESPONSIBILITIES

• Manage work distribution to meet KPI targets.
• Handle daily emails and calls regarding invoice disputes from internal and external parties.
• Reallocate issues to the appropriate resolver as needed.
• Resolve disputes, issue credit notes, and invoices when applicable.
• Close disputes and notify customers of resolutions.
• Address customer inquiries and concerns efficiently.
• Ensure adherence to best practices in dispute resolution procedures.
• Log and oversee all dispute matters to ensure requests are fulfilled.
• Provide data tabulation for management review.
• Achieve Global KPI/TAT with case-solving time under 5 days.
• Complete all queries submitted.

REQUIREMENTS

• College/Bachelor’s degree in Sea Transportation, Export-Import, International Business, Foreign Trade, etc.
• 2 years of experience in a similar position in a shipping company or freight forwarder.
• Hard-working, customer service mindset, proactive, team player, able to work under tight deadlines, and attentive to details.
• Skill: Problem-solving, good communication, time management.
• Good English communication skill.
• Intermediate level of MS Office.