RESPONSIBILITIES

• Resolve RFIs related to export documentation from customers, GBS, and other departments.
• Support GBS in communications with customers and other departments as needed.
• Collect original Letters of Indemnity (LOIs) for amendments and send confirmations to GBS.
• Amend bills of lading from status 30.
• Notify filing agents of customs re-filing if amendments are made.
• Send notices to Points of Interest (POI) for issuing Original Bills of Lading (OBL) in third countries.
• Check and collect original LOIs for telex releases/seaway bills.
• Print and release original B/L after confirming vessel sale, loading, and payment.
• Send telex release and seaway bill notices for non-credit customers.
• Communicate with the Port of Destination (POD) for cargo release.
• Liaise with customers on group procedures.
• Coordinate with HO DOC via Zendesk for special customer requirements.
• Submit e-manifest of export cargo to Vietnamese customs.
• Address all requests submitted.
• Maintain turnaround time (TAT) for cases under 2 working hours.

​REQUIREMENTS

• College/Bachelor’s degree in Sea Transportation, Export-Import, International Business, Foreign Trade, etc.
• 1-3 years of experience in a similar position in a shipping company or freight forwarder.
• Hard-working, customer service mindset, proactive, patient, careful, and attentive to details.
• Skills: Time management, Problem-solving, Good communication, Work well under high pressure.
• English communication skills.
• Intermediate level of MS Office.